Manajemen Pelayanan Kampus Inklusif (Studi pada Pusat Studi dan Layanan Disabilitas Universitas Brawijaya)

نویسندگان

چکیده

This type of descriptive research using qualitative methods aims to describe and analyze the implementation inclusive campus service management (planning, organizing, actuating, controlling) quality for students with disabilities at Universitas Brawijaya as an Inclusive Campus along supporting factors obstacle services. The results showed that PSLD UB has been running well, preparing competent human resources caring disabilities, implementing work programs support services (recruitment volunteers, providing counseling companion tutors), conducting socialization disability awareness training academicians, actively studies on issues. Services in terms dimensions public are implemented quite well; including reliability, responsiveness, assurance, empathy, physical evidence several obstacles are; availability facilities infrastructures based Universal Design, weakness planning supervision process building development friendly people disabilities.

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ژورنال

عنوان ژورنال: JIAP : Jurnal Ilmiah Administrasi Publik

سال: 2021

ISSN: ['2302-2698', '2503-2887']

DOI: https://doi.org/10.21776/ub.jiap.2021.007.01.12